We’re Hiring! Real Estate Operations & Client Experience Manager
"We can teach real estate. We can't teach work ethic, integrity, or a genuine desire to serve others. Those qualities are non-negotiable."
This isn't just another real estate job. The Patterson Group isn't looking for someone to simply manage paperwork. We're looking for someone who thrives on being the person who keeps everything—and everyone—moving. Someone who loves checking things off a list, solving problems before they become problems, helping teammates, and creating an exceptional experience for every client.
Real estate moves fast. Every day is different. One hour you might be preparing contracts, the next answering a phone, meeting a vendor at a property, helping stage a home, attending a walk-through, assisting with bookkeeping, or ensuring a closing stays on schedule.
If you're happiest when you're busy, love staying organized, and take pride in doing the little things exceptionally well, you'll fit right in.
About The Patterson Group
The Patterson Group of TTR Sotheby's International Realty is Alexandria’s premier residential real estate team, bringing more than 40 years of experience and a lifetime of local expertise. Recognized as the #1 small real estate team in Virginia and Alexandria, we've closed more than $2 billion in career sales while maintaining one simple philosophy:
Luxury is defined by service, not price point.
Every client deserves white-glove treatment. Our reputation has been built on professionalism, responsiveness, integrity, and an unwavering commitment to exceeding expectations. Every member of our team contributes to that experience.
What You'll Do
No two days look exactly alike. Approximately half of your week will be spent in the office managing transactions, client communications, scheduling, and administrative responsibilities. The remainder may involve supporting listing launches, meeting vendors, assisting agents, visiting properties, coordinating inspections, or solving whatever challenge the day brings.
Responsibilities include:
- Managing transactions from contract ratification through settlement
- Coordinating with buyers, sellers, lenders, attorneys, inspectors, contractors, photographers, title companies, and vendors
- Tracking every contractual deadline to ensure nothing is missed
- Preparing, reviewing, and organizing transaction files
- Delivering concierge-level client service throughout every transaction
- Scheduling inspections, appraisals, walkthroughs, settlement appointments, and vendors
- Supporting team marketing and day-to-day operations
- Assisting with administrative projects and basic bookkeeping
- Running occasional local errands and property visits
- Jumping in wherever needed to help the team succeed
Who You Are
Above all else, you have an exceptional work ethic.
We're far more interested in hiring someone who is hardworking, organized, dependable, and eager to learn than someone with years of real estate experience.
You are someone who:
- Loves being busy and thrives in a fast-paced environment
- Can confidently juggle multiple priorities at once
- Has outstanding attention to detail
- Anticipates problems before they happen
- Takes ownership without waiting to be asked
- Communicates professionally and confidently
- Enjoys helping people
- Is collaborative, humble, and willing to jump in wherever needed
- Takes pride in doing things the right way the first time
Qualifications
Required:
- Lives in or near Alexandria, Virginia
- Strong appreciation for Alexandria and its neighborhoods (local knowledge is a significant plus)
- Valid driver's license, reliable vehicle, and current auto insurance
- Excellent organizational and communication skills
- Ability to work 40–50 hours per week, including occasional evenings or weekends
- Comfortable working in the office (this is not a remote or hybrid position)
- Strong computer skills, including Microsoft Office
- Ability to learn new technology and systems quickly
Preferred:
- 1–3 years of real estate, administrative, hospitality, executive assistant, operations, or customer service experience
- Basic QuickBooks experience
- Virginia real estate license
No real estate license? No problem.
While an active Virginia real estate license is not required upon hire, the successful candidate must be willing to obtain one within their first 12 months of employment. We'll help you get there.
Why This Role Is Different
This isn't a traditional 9-to-5 desk job.
It isn't fully administrative.
It isn't solely transaction management.
It's an opportunity to become an integral part of one of Alexandria’s most respected real estate teams while building a long-term career in an exciting, fast-paced industry.
We're looking for someone who wants to grow with us—not just fill a position.
If that sounds like you, we'd love to meet you.
How To Apply
- Send your Resume and Cover Letter to [email protected]
- In your email, please also include your responses to the following questions:
- Why are you interested in joining The Patterson Group, and what appeals to you about working in residential real estate in Alexandria?
- Tell us about a time you went above and beyond for a client, customer, coworker, or employer. What was the situation, and what did you do?
- Which Alexandria neighborhood do you know best, and what do you enjoy most about Alexandria?
